Home Affairs is quietly splitting its Smart ID online services across two websites. Here's every route to a new ID, online and off ...
Getting your Smart ID online card no longer means a full day in the Home Affairs queue. Bonus! But as applicants are finding out, it’s not just a single-click affair either. There are now several routes in and out of the HomeAffairs@Home system. And picking the right one from the start will save you time …
First off, the Department Home Affairs (DHA) runs Smart ID online services across two separate websites, which is where most people go wrong immediately:
Here’s the thing. You need both, in that order: Apply and pay on the first, then book your appointment on the second.
Let’s not forget another important qualifier here. The Smart ID online system is only built for South African citizens by birth, aged 16 and up, who are:
Unless specifically invited, naturalised citizens and permanent residence permit holders cannot use the self-service portal. This is because of backend IT. In the past, the system was so poorly run that the aforementioned data still needs to be digitised.
As ever, the Smart ID online route is optional. You can still walk into any Home Affairs live capture office, fill in the BI-9 form, and wait to have your biometrics taken on the spot.
But what do you think? Do you have any feedback on the Smart ID online experience? Please share your thoughts in the comments section below …
Source: The South African
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